FAQ

Who is 4Dx Hardware?

4Dx Hardware formerly known as Notting Hill Devices was established in 2016. It was created as subsidiary of, and a dedicated hardware provider to, early stage medical technology company, 4Dx. Its launch came after several years of development work at 4Dx and world-class education institution, Monash University.

The company’s overarching objective is to assist in respiratory science by providing new tools allowing for novel research. It aims to do this by developing pulmonary research hardware by respiratory researchers for respiratory researchers.

How is 4Dx Hardware related to 4Dx?

4Dx Hardware was established in 2016. It was created as subsidiary of, and a dedicated hardware provider to, early stage medical technology company, 4Dx. Its launch came after several years of development work at 4Dx and world-class education institution, Monash University.

Where does 4Dx Hardware manufacture its products?

Melbourne-based, 4Dx Hardware manufactures its devices in the Australian state of Victoria and has tested them in Australia, the United States and Japan. The organisation has already developed a record of successful delivery to collaborators throughout Australia and North America.

How do I get a quote or order a 4Dx Hardware product?

To get a quote or order a 4Dx Hardware product, please contact our Head Office by mail/phone or email:

Level 5 /468 St Kilda Road Melbourne, Vic 3004

+61 3 9545 5940

info@4dx.com

Where are 4Dx offices?

4Dx has two offices:

Australia

St Kilda Road
Melbourne, Victoria
3004

United States

Russell Ranch Rd
Westlake Village, Ca 91362

How can I get a product demonstration?

To get arrange a 4Dx Hardware product demonstration, please contact our Head Office by mail/phone or email:

Level 5 /468 St Kilda Road Melbourne, Vic 3004

+61 3 9545 5940

info@4dx.com

Does 4Dx have demonstration / evaluation units for your small animal ventilator?

4Dx does have evaluation units for its Small Animal Ventilator. To get order a demonstration unit, please contact our Head Office by mail/phone or email:

Level 5 /468 St Kilda Road Melbourne, Vic 3004

+61 3 9545 5940

info@4dx.com

Where does 4Dx ship to?

4Dx ships worldwide.

What warranty does 4Dx offer?

All 4Dx hardware is covered by a one-year parts and labour warranty.

Can I get extended support for a 4Dx product?

4Dx provides subscription packages and extended warranty coverage which offers peace of mind to ensure your research will not be interrupted and your equipment will continue to operate at its optimal performance.

How do I access NHD technical support?

Our customer support team makes every effort to provide accurate, qualified responses to your questions as rapidly as possible. We respond via phone, video conference and/or email to inquiries related to hardware, software, trouble-shooting and more.

To book one of the technicians to inspect/quote on the repair, contact 4Dx – Level 5, 468 St Kilda Road, Melbourne 3004 via:

Our support email – support@4dx.com

Our office phone number: +61 3 9545 5940 during business hours: 9am to 5pm Monday to Friday AEST.